Technical Support

Optimal IdM provides its customers world class technical support. We offer both standard and premier support packages to accomodate our customer needs.

Standard Support

Our Standard Support offers customers 2 hour response times during normal business hours and 8 hour response times outside of normal business hours. Our business hours are from 8:30 a.m. to 5:00 p.m. Eastern time, Monday through Friday.

Premier Support

Our Premier Support offers customers full 24 hour by 7 day a week support, to meet the needs of customers with mission critical environments where a 24 hour by 7 day a week support environment is required.