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Home >> Services

Technical Support

Optimal IdM provides its customers world class technical support. We offer both standard and premier support packages to accomodate our customer needs.

Standard Support

Our Standard Support offers customers 2 hour response times during normal business hours and 8 hour response times outside of normal business hours. Our business hours are from 8:30 a.m. to 5:00 p.m. Eastern time, Monday through Friday.

Premier Support

Our Premier Support offers customers full 24 hour by 7 day a week support, to meet the needs of customers with mission critical environments where a 24 hour by 7 day a week support environment is required.

Contact Optimal IdM Support

Contact Technical Support:

To contact Optimal IdM Support please call, email or write to the following:

Optimal IdM, LLC
2209 Collier Parkway
Suite #140
Land O'Lakes, FL 34639 USA

(Phone: 813-425-6351 (Main Office)
(U.S. Toll Free Phone: 888-487-6223 (24/7 Production Outage Issues)
(International Phone: 813-421-3077 (24/7 Production Outage Issues)
*Email: support@optimalidm.com

Professional Services